IMAC covers all day-to-day activities associated with the scheduling and installation of hardware and software, changes to configuration, de-installation and relocation of equipment, including connectivity testing, data transfer and user orientation.
The objectives of this service are to install equipment with a minimum disturbance of the day-to-day operation and to provide the end-users on-the-spot familiarization with the equipment. Activities concerning hardware relocation or de-installation, and changes to configurations should be performed as scheduled and to the agreed standards, with minimum loss of end-users’ productivity time.
The definition of IMAC Services:
Install
Unpacking and connection of a new system including directly attached peripheral devices that are part of the Supported Desktop Products and, upon completion of such unpacking and connection, conducting the manufacturer’s standard installation tests to verify that the hardware and software are functional with network connectivity.
Move
Disconnecting a currently installed system unit, including the directly attached peripheral devices, packing the equipment for movement from the current End User’s location at a Facility to the new End User location within the same Facility (or within 15 minutes walk of the initial facility) and for the same or another End User, unpacking and reconnecting the same system unit and the directly attached peripheral devices upon completion of such activities to verify the hardware and software are functional with network connectivity. Move from site to site means the same definition as Move, except requires moving from one facility to another in excess of 15 minutes walk. The customer will incur the associated costs of logistic/freight between the two sites directly. A move of equipment from one country to another is to be considered a project.
Add
o Hardware – installing an additional external device (such as an external modem, disk, printer, scanner, etc) and appropriate device driver to a currently installed system unit.
o Software – installing software Standard Products, to a currently installed system unit, (via diskette or other method), including the basic customization as defined in the Procedures Manual. o To both hardware and software, verify through the installation test, as described in the Procedures Manual.
Change
o Hardware – performing a modification to an existing system unit such as a hardware upgrade (to add functionality) or a downgrade (to remove functionality), including a device driver and, upon completion of such activity, conducting the installation tests, as defined in the Procedures Manual, to verify the hardware and software are functional with network connectivity.
o Software – performing a modification to an existing software configuration according to specific documentation or instructions, such as setting up network icons or customizing an application load and, upon completion of such activities, conducting the installation tests, as defined in the Procedures Manual, to verify that the hardware and software are functional with network connectivity.
o Software upgrades or changes that represent significant functional enhancements and require changes to data structure (for example, Windows 2000 to Windows XP) will be handled.